Privacy Policy

This policy explains what personal data we collect through smartspark.pt, how we use it, how long we keep it and what your rights are. Last updated: October 2026.

1. Who is responsible for your data

SMARTSPARK – Miguel Simões Gomes, Unip. Lda · VAT no. PT 515 970 034
Rua Nova do Couteiro, 57, 4705-103 Braga, Portugal
Email: geral@smartspark.pt · Phone: +351 918 643 069

2. What data we collect

We only collect the data you send us voluntarily:

• Contact form and quote configurators (solar, CCTV, alarm, video intercom and EV charging): name, mobile number, email, town, preferred contact method, notes and the answers you gave in the configurator (for example, type of home, electricity usage or the equipment you want).
• Direct contact by email, phone or WhatsApp: the data you give us in that communication.

We do not ask for sensitive data and do not knowingly collect data from minors.

3. Why we use the data and on what legal basis

• To answer your request, book the site visit and prepare the proposal. Legal basis: steps taken at your request before entering into a contract, and the consent you give when submitting the form (Article 6(1)(a) and (b) GDPR).
• To carry out the installation and provide support, if you award us the work. Legal basis: performance of the contract.
• To meet legal obligations, such as invoicing and registering installations with the DGEG. Legal basis: legal obligation.

We do not use your data for advertising and we do not sell it to third parties.

4. Who we share the data with

• Google Ireland Limited (Google Analytics), only if you accept statistics cookies: receives pseudonymised browsing data to produce visit statistics, with the IP address anonymised.
• Our website and email hosting provider, which stores the data on our behalf.
• Public authorities, where required by law (for example, the DGEG or the Tax Authority).

5. How long we keep the data

• Quote requests that do not lead to work: up to 2 years after the last contact.
• Customers: for the duration of the business relationship and then for the period required by law for tax records (10 years).

6. Your rights

You may at any time request access to your data, its correction or erasure, restriction of or objection to processing, data portability, and withdraw any consent given. Simply write to geral@smartspark.pt. We reply within one month at the latest.

If you believe your data has not been handled correctly, you may lodge a complaint with the Portuguese Data Protection Authority, CNPD (www.cnpd.pt).

7. Cookies and external services

This website does not use advertising cookies. We use Google Analytics statistics cookies (for example, _ga and _ga_*), which are only activated if you click «Accept» in the cookie notice. They tell us how many people visit the site, where they come from and which pages they view. They last up to 2 years and the IP address is anonymised. If you reject them, the site works just the same. Your choice is stored on your device.

Change my cookie choice

To display fonts and icons correctly, pages load resources from external services (Google Fonts, Font Awesome, jsDelivr and Google), which receive your device's IP address when the site is opened.

8. Security

The website uses an encrypted connection (HTTPS) and requests are sent directly to our email. Access to the data is limited to the people handling your request.

9. Consumer information

Complaints Book: you can file a complaint in the Electronic Complaints Book (Livro de Reclamações Eletrónico).

Alternative dispute resolution: in the event of a consumer dispute, you may contact CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Consumer Arbitration Court), www.ciab.pt. More information on the Consumer Portal, www.consumidor.gov.pt.

10. Changes to this policy

We may update this policy to reflect legal changes or changes to our services. The date of the last update is always shown at the top of the page.